TQM and QFD: exploiting a customer complaint management system
| Year of publication: |
2005
|
|---|---|
| Authors: | Bosch, Verónica González ; Enríquez, Francisco Tamayo |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 22.2005, 1, p. 30-37
|