TQM at car dealerships with better sales performance : a multiple case study
Marcelo A. Souza, Miriam Borchardt, Giancarlo M. Pereira and Cláudia V. Viegas
| Year of publication: |
2020
|
|---|---|
| Authors: | Souza, Marcelo A. ; Borchardt, Miriam ; Pereira, Giancarlo Medeiros ; Viegas, Cláudia V. |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 14, p. 1621-1638
|
| Subject: | car dealership | car sales | quality in service | total quality | TQM | Qualitätsmanagement | Quality management | Kfz-Gewerbe | Automotive services industry | Kraftfahrzeug | Motor vehicle | Produktqualität | Product quality | Kfz-Industrie | Automotive industry | Kfz-Markt | Automotive market | Dienstleistungsqualität | Service quality | Absatz | Sales |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1503047 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012312250