Training Managers to Train : A Practical Guide to Improving Employee Performance

TITLE -- COPYRIGHT -- ABOUT THE AUTHORS -- CONTENTS -- PREFACE -- TRAINING SURVEY -- Why Training Is Important -- REASONS WHY TRAINING IS IMPORTANT -- Training Benefits -- TRAINING IS PART OF EFFECTIVE -- TRAINING KNOW-HOW IS A MUST -- WHAT IS LEARNING? -- LEARNING AND TRAINING: MORE IMPORTANT NOW THAN EVER -- Tips for Managers -- HOW ADULTS LEARN BEST -- HOW ADULTS LEARN -- Learning Preferences -- EMPLOYEES BENEFIT FROM TRAINING -- WHEN TRAINING CAN AND CAN'T HELP -- WHEN WILL TRAINING WORK? -- Take the Training Test -- LEARN THE TRAINING BASICS -- TRAINING BASICS ARE UNIVERSAL -- ORIENTATION: START OF TRAINING -- What Is your Experience With Orientation? -- ORIENTATION PREPARATION -- Orientation Checklist -- THE FOUR STEPS OF TRAINING -- STEP 1 Define How the Job Should Be Done -- STEP 1: DEFINE HOW THE JOB SHOULD BE DONE -- Why a Position Analysis? -- SAMPLE TASK LIST -- SAMPLE TASK BREAKDOWN -- Quality Standards Test -- SAMPLE JOB DESCRIPTION* -- USES OF A JOB DESCRIPTION -- MORE ABOUT JOB DESCRIPTIONS -- STEP 2 Plan the Training -- STEP 2: PLAN THE TRAINING -- Why Proper Planning Is Required -- Training Objectives Must Be Attainable and Measureable -- SAMPLE TRAINING PLAN -- DON'T FORGET EMPLOYEES' ROLE IN TRAINING -- Trainees Play an Important Role in Training -- GROUP OR INDIVIDUAL TRAINING? -- Choose Which Type of Training -- IMPORTANT PRINCIPLES OF GROUP TRAINING -- Group Training Test -- Task Breakdowns Are Used for Training Lessons -- TRAINING LESSONS ORGANIZE TRAINING SESSIONS -- Sample Training Lesson -- TRAINING RESOURCES: HELP IS AVAILABLE -- Where Can I Go for Help? -- What About Preparing Trainees? -- Who Will Be a Good Trainer? -- STEP 3 Present the Training -- STEP 3: PRESENT THE TRAINING -- Training Method Quick-Check -- Training Method Quick-Check -- ON-THE-JOB TRAINING -- On-the-Job Training: What You Should Know