How transformational leadership, workplace spirituality and resilience enhance the service recovery performance of FLEs : a theoretical integration of COR theory and SDT

Hoang Thi Kim Quy, Mai Dong Tran and Tien Minh Dinh

Year of publication:	2023
Authors:	Hoang Thi Kim Quy ; Mai Dong Tran ; Tien Minh Dinh
Published in:	Journal of organizational effectiveness : people and performance ; JOEPP. - Bingley : Emerald, ISSN 2051-6622, ZDB-ID 2773892-9. - Vol. 10.2023, 4, p. 644-662
Subject:	Aviation \| FLE service Recovery performance \| Resilience \| Transformational leadership \| Vietnam \| Workplace spirituality \| Führungsstil \| Leadership style \| Coping-Strategie \| Coping strategy \| Spiritualität \| Spirituality \| Dienstleistungsqualität \| Service quality \| Viet Nam \| Unternehmenskultur \| Corporate culture \| Beschwerdemanagement \| Complaint management