Transformative service research : a conceptual framework based on consumer's perspective

Veronica Ungaro, Laura Di Pietro, Maria Francesca Renzi, Roberta Guglielmetti Mugion and Maria Giovina Pasca

Year of publication:	2022
Authors:	Ungaro, Veronica ; Di Pietro, Laura ; Renzi, Maria Francesca ; Guglielmetti Mugion, Roberta ; Pasca, Maria Giovina
Subject:	Consumer well-being \| Service sustainability \| Service systems \| Transformative Service Research \| Triple bottom line \| Konsumentenverhalten \| Consumer behaviour \| Nachhaltige Entwicklung \| Sustainable development \| Dienstleistungssektor \| Service industry \| Dienstleistung \| Services \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsmarketing \| Services marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/IJRDM-04-2021-0163 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10013397918