Transformative service research : a conceptual framework based on consumer's perspective
Veronica Ungaro, Laura Di Pietro, Maria Francesca Renzi, Roberta Guglielmetti Mugion and Maria Giovina Pasca
| Year of publication: |
2022
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|---|---|
| Authors: | Ungaro, Veronica ; Di Pietro, Laura ; Renzi, Maria Francesca ; Guglielmetti Mugion, Roberta ; Pasca, Maria Giovina |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 50.2022, 2, p. 140-157
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| Subject: | Consumer well-being | Service sustainability | Service systems | Transformative Service Research | Triple bottom line | Konsumentenverhalten | Consumer behaviour | Nachhaltige Entwicklung | Sustainable development | Dienstleistungssektor | Service industry | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-04-2021-0163 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013397918