TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Arash Shahin, Saeed Abedi, Mohammad Javad Ranjbar, Ahmad Kamali
| Year of publication: |
2017
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|---|---|
| Authors: | Shahin, Arash ; Abedi, Saeed ; Ranjbar, Mohammad Javad ; Kamali, Ahmad |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 20.2017, 3, p. 392-404
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| Subject: | TRIZ contradiction matrix | Kano questionnaire | quality attribute | automobile manufacturing | decision making | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Kfz-Industrie | Automotive industry | Dienstleistungsqualität | Service quality | Messung | Measurement | Innovationsmanagement | Innovation management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011751097