Troublesome travellers : the service system as a trigger of customer misbehaviour
Markus Fellesson; Nicklas Salomonson and Annika A̐berg
| Year of publication: |
2013
|
|---|---|
| Authors: | Fellesson, Markus ; Salomonson, Nicklas ; A̐berg, Annika |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 5.2013, 3, p. 256-274
|
| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010184875