Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Estelle van Tonder (North-West University, South Africa)
| Year of publication: |
January/February 2016
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|---|---|
| Authors: | Van Tonder, Estelle |
| Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 32.2016, 1, p. 289-302
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| Subject: | Commitment | Customer Loyalty | Financial Services | Quality Advice | Trust | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Finanzdienstleistung | Financial services | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011436588