Trust and satisfaction, two stepping stones for successful e-commerce relationships : a longitudinal exploration
Dan J. Kim; Donald L. Ferrin; H. Raghav Rao
| Year of publication: |
2009
|
|---|---|
| Authors: | Kim, Dan J. ; Ferrin, Donald L. ; Rao, H. Raghav |
| Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 20.2009, 2, p. 237-257
|
| Subject: | Electronic Commerce | E-commerce | Vertrauen | Confidence | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Zufriedenheit | Satisfaction | Erfolgsfaktor | Success factor |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003869674