Two sides of the same coin : how do different dimensions of product program innovativeness affect customer loyalty?
Year of publication: |
2013
|
---|---|
Authors: | Stock-Homburg, Ruth ; Zacharias, Nicolas A. |
Published in: |
The journal of product innovation management : an international publication of the Product Development & Management Association. - Oxford : Blackwell Publishing, ISSN 0737-6782, ZDB-ID 722136-8. - Vol. 30.2013, 3, p. 516-532
|
Subject: | Produktentwicklung | New product development | Kundenbindung | Customer retention | B-to-B-Marketing | Business-to-business marketing |
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