Under construction : the continuing evolution of job structures in call centers
Year of publication: |
2008
|
---|---|
Authors: | Moss, Philip I. ; Salzman, Harold ; Tilly, Chris |
Published in: |
Industrial relations : a journal of economy & society. - Boston, MA : Wiley Periodicals, ISSN 0019-8676, ZDB-ID 410853-X. - Vol. 47.2008, 2, p. 173-208
|
Subject: | Callcenter | Call centre | Beruf | Occupation | Erwerbsverlauf | Occupational attainment | Personalmanagement | Human Resource Management | USA | United States |
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