Understanding management control systems in call centers
Renu Desai
| Year of publication: |
2010
|
|---|---|
| Authors: | Desai, Renu |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 59.2010, 8, p. 792-810
|
| Subject: | Callcenter | Call centre | Personalkontrolle | Employee monitoring | Personalführung | Leadership | Kontingenztheorie | Contingency theory | Indien | India |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008778199