Understanding restaurant users' attitudes towards self-service ordering via kiosks during the COVID-19 pandemic : an application of the theory of anxiety
Gyunghoon Kim, Seo Ah Park
| Year of publication: |
2024
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|---|---|
| Authors: | Kim, Gyunghoon ; Park, Seo Ah |
| Published in: |
Tourism and hospitality research : THR. - London : Sage Publications, ISSN 1742-9692, ZDB-ID 2094553-X. - Vol. 24.2024, 1, p. 80-94
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| Subject: | self-service technologies | kiosks | COVID-19 | theory of anxiety | customer attributes | casual dining restaurants | Selbstbedienung | Self-service | Gastronomie | Restaurant industry | Coronavirus | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Epidemie | Epidemic |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/14673584221133666 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014632089