Understanding the antecedents and consequences of live chat use in electronic markets
Lele Kang, Xiang Wang, Chuan-Hoo Tan, and J. Leon Zhao
| Year of publication: |
2015
|
|---|---|
| Authors: | Kang, Lele ; Wang, Xiang ; Tan, Chuan-Hoo ; Zhao, J. Leon |
| Published in: |
Journal of organizational computing and electronic commerce. - Norwood, NJ : Ablex Publ., ISSN 1091-9392, ZDB-ID 1331391-5. - Vol. 25.2015, 2, p. 117-139
|
| Subject: | live chat | MOA framework | trust | intention to transact | e-commerce | Electronic Commerce | E-commerce | Vertrauen | Confidence | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011295554