Understanding the consequences of information systems service quality on IS service reuse
William J. Kettinger; Sung-Hee "Sunny" Park; Jeffery Smith
| Year of publication: |
2009
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|---|---|
| Authors: | Kettinger, William J. ; Park, Sung-hee Sunny ; Smith, Jeffery S. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 46.2009, 6, p. 335-341
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| Subject: | IT-Dienstleister | IT service provider | Interne Dienstleistung | Internal services | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Experiment | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003876657