Understanding the consequences of robotic interaction quality and outcome quality : a three-phased affordance theory-based approach

Huijun Yang, Hanqun Song, Lantian Xia, and Andi Yang

Year of publication:	2024
Authors:	Yang, Huijun ; Song, Hanqun ; Xia, Lantian ; Yang, Andi
Subject:	affordance theory \| intention to recommend \| psychological engagement \| Robotic interaction quality \| robotic outcome quality \| value co-creation \| Roboter \| Robot \| Dienstleistungsqualität \| Service quality \| Produktqualität \| Product quality \| Kundenintegration \| Customer integration \| Qualitätsmanagement \| Quality management \| Soziale Beziehungen \| Social relations

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