Understanding the intention to use self service technologies in the airline industry
N. Thamaraiselvan, S. Thanigai Arul, Dharun Kasilingam
| Year of publication: |
2019
|
|---|---|
| Authors: | Thamaraiselvan, N. ; Arul, S. Thanigai ; Kasilingam, Dharun |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 10.2019, 2, p. 89-109
|
| Subject: | tech readiness | perceived ease of use | perceived reliability | self service technologies | SST | airlines | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Technischer Fortschritt | Technological change | Kundenzufriedenheit | Customer satisfaction | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Luftverkehr | Air transport |
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