Understanding the psychological process underlying customer satisfaction and retention in a relational service
| Year of publication: |
2009
|
|---|---|
| Authors: | Guo, Lin ; Xiao, Jing Jian ; Tang, Chuanyi |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 62.2009, 11, p. 1152-1159
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