Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Yezheng Liu, Yingxin Song, Jianshan Sun, Chunhua Sun, Chunli Liu, Xiayu Chen
| Year of publication: |
2020
|
|---|---|
| Authors: | Liu, Yezheng ; Song, Yingxin ; Sun, Jianshan ; Sun, Chunhua ; Liu, Chunli ; Chen, Xiayu |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 87.2020, p. 1-12
|
| Subject: | Customer dining satisfaction | Food experiential quality | Negative bias | Nonlinear effects | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Produktqualität | Product quality | Beziehungsmarketing | Relationship marketing |