Understanding the value of process capital : a multiple case study on CRM processes
Shari S. C. Shang; Ping-der Huang
| Year of publication: |
2008
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| Authors: | Shang, Shari S. C. ; Huang, Ping-der |
| Published in: |
International journal of learning and intellectual capital : IJLIC. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-4853, ZDB-ID 21516005. - Vol. 5.2008, 3/4, p. 404-416
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009866918