Understanding TQM in service systems
| Year of publication: |
1995
|
|---|---|
| Authors: | Lakhe, R.R. ; Mohanty, R.P. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 12.1995, 9, p. 139-153
|