US banks need a new approach to customer experience

Alex Jiménez

Year of publication:	2023
Authors:	Jiménez, Alex
Published in:	Journal of digital banking. - London : Henry Stewart Publications, ISSN 2397-060X, ZDB-ID 2886351-3. - Vol. 7.2023, 3, p. 215-223
Subject:	banking \| customer experience \| CX \| design thinking \| digital banking \| financial services \| strategy \| Beziehungsmarketing \| Relationship marketing \| Finanzdienstleistung \| Financial services \| Bank \| Electronic Banking \| Electronic banking \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction

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