Use of customer satisfaction measurements to drive improvements
A. Birch-Jensen, I. Gremyr, J. Hallencreutz and Å. Rönnbäck
| Year of publication: |
2020
|
|---|---|
| Authors: | Birch-Jensen, A. ; Gremyr, I. ; Hallencreutz, Jacob ; Rönnbäck, Å. |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 5, p. 569-582
|
| Subject: | customer satisfaction information usage | customer satisfaction measurements | improvements | non-financial performance measurements | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Performance-Messung | Performance measurement | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1436404 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256633