Development and validation of an instrument to measure user perceived service quality of mHealth
Shahriar Akter; John D'Ambra; Pradeep Ray
| Year of publication: |
2013
|
|---|---|
| Authors: | Akter, Shahriar ; D'Ambra, John ; Ray, Pradeep Kanta |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 50.2013, 4, p. 181-195
|
| Subject: | Service quality | Scale development | Mobile health | Satisfaction | Continuance intentions | PLS path modeling | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Konsumentenverhalten | Consumer behaviour | Strukturgleichungsmodell | Structural equation model | Partielle kleinste Quadrate | Partial least squares | Performance-Messung | Performance measurement |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009748424