Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Ilias Santouridis; Panagiotis Trivellas; Georgios Tsimonis
| Year of publication: |
2012
|
|---|---|
| Authors: | Santouridis, Ilias ; Trivellas, Panagiotis ; Tsimonis, Georgios |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 4.2012, 1, p. 86-98
|
| Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Website | Konsumentenverhalten | Consumer behaviour | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009552347