Using emotional intelligence to succeed in a matrix organization : Interview with Dawn Metcalfe, author of Managing the Matrix: the Secret to Surviving and Thriving in Your Organization

Purpose – The purpose of this paper is to provide an interview with Dawn Metcalfe, author of Managing the Matrix . Design/methodology/approach – Interview. Findings – Discusses the inspiration behind her book, and covers a number of the key themes. Practical implications – Provides insight from an industry expert, with practical advice on how emotional intelligence can be improved. Originality/value – Outlines the importance of emotional intelligence to surviving within a matrix structure.