Using integrated quality assessment for hotel service quality
| Year of publication: |
2011
|
|---|---|
| Authors: | Yang, Ching-Chow ; Jou, Yung-Tsan ; Cheng, Lai-Yu |
| Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 45.2011, 2, p. 349-364
|
| Publisher: |
Springer |
| Subject: | Business hotels | Resort hotels | Importance-Satisfaction(I-S) model | Kano’s model | Services quality improvement |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10009396461