Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

Chengyu Liu, Yan Li, Mingjie Fang, Feng Liu

Year of publication:	2023
Authors:	Liu, Chengyu ; Li, Yan ; Fang, Mingjie ; Liu, Feng
Subject:	COVID-19 \| Machine learning \| Online healthcare platforms \| Service satisfaction \| Künstliche Intelligenz \| Artificial intelligence \| Coronavirus \| Kundenzufriedenheit \| Customer satisfaction \| Gesundheitsversorgung \| Health care \| Dienstleistungsqualität \| Service quality \| Gesundheitswesen \| Health care system \| Digitale Plattform \| Digital platform \| Epidemie \| Epidemic \| Online-Handel \| Online retailing \| Social Web \| Social web \| Digitale Dienste \| Web-based service

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