Using maturity models to identify quality and social factors as determinants of satisfaction and intention to adopt e-Gov in the State of Kuwait
Hasan A. Abbas
Year of publication: |
2024
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Authors: | Abbas, Hasan A. |
Published in: |
International journal of public sector performance management : IJPSPM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-105X, ZDB-ID 2471977-8. - Vol. 14.2024, 2, p. 187-211
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Subject: | e-Gov | Kuwait; wasta | technology adoption theories | intention to use | service quality | subjective norm | Kuwait | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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