Using strategic idleness to improve customer service experience in service networks
Opher Baron, Oded Berman, Dmitry Krass; Jianfu Wang
| Year of publication: |
2014
|
|---|---|
| Authors: | Baron, Opher ; Berman, Oded ; Krass, Dmitry ; Wang, Jianfu |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 62.2014, 1, p. 123-140
|
| Subject: | strategic idleness | threshold-based policy | customer service experience | service network | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Unternehmensnetzwerk | Business network |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010338548