Using the incomplete information framework to develop service provider communication guidelines
| Year of publication: |
2002
|
|---|---|
| Authors: | Smith, Rachel ; Bush, Alan J. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 16.2002, 6, p. 535-552
|