Using work design to motivate customer-oriented behaviors
Steven W. Rayburn and David A. Gilliam
| Year of publication: |
May 2016
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|---|---|
| Authors: | Rayburn, Steven W. ; Gilliam, David A. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 7/8, p. 339-355
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| Subject: | Customer-oriented behavior | front-line employee | self-determination theory | work design | Arbeitsgestaltung | Job design | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Arbeitspsychologie | Organizational psychology | Motivation | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2016.1219723 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011564148