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Logistics Service Quality as a Segment-Customized Process
Mentzer, John T., (2001)
Logistics Innovation: A Customer Value-Oriented Social Process
Flint, Daniel J., (2005)
Logisticians As Marketers: Their Role When Customers' Desired Value Changes - Based on research in the U.S. auto industry, customers' desired value from suppliers may change in at least five ways due to a number of environmental forces. Many of those changes offer significant opportunities for logisticians to help marketers anticipate and respond to customer desires.
Flint, Daniel J., (2000)