Value fusion : the blending of consumer and firm value in the distinct context of mobile technologies and social media
Bart Larivière, Herm Joosten, Edward C. Malthouse, Marcel van Birgelen, Pelin Aksoy ...
Year of publication: |
2013
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Authors: | Larivière, Bart ; Joosten, Herm ; Malthouse, Edward C. ; Birgelen, Marcel van ; Aksoy, Pelin |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 24.2013, 3, p. 268-293
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Subject: | Unternehmenswert | Firm value | Kundenwert | Customer value | Mobilkommunikation | Mobile communications | Social Web | Social web |
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