Vers une théorie de l’appropriation des outils de gestion informatisés : une approche intégrative

The main objective of this article is to integrate different levels of analysis that are focused on the study of the appropriation process of computerized tools. Two main research trends are namely identified. The first one studies appropriation on the institutional level. It will be presented in a first part. The second one deals with appropriation dynamics on local, micro level. Concepts and main results of this level are developed part two. The third part enables finally to show a comprehensive model from Swanson and Ramiller (1997) that integrates both institutional, cross organizational and local perspectives. The model and instrumentations implemented based on this model are presented. Results from instrumentations highlight different appropriation trajectories from ERP, intranets, depending firms sensibilities on external discourses and also different elaboration of ideas on computerized ideas depending countries. It seems finally that computerized tools must be thought more and more as management tools, and management disposals.