Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Yi Zou, Allard C.R. van Riel, Sandra Streukens, José Bloemer
| Year of publication: |
2023
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|---|---|
| Authors: | Zou, Yi ; Riel, Allard C. R. van ; Streukens, Sandra ; Bloemer, Johanna M. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 160.2023, p. 1-14
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| Subject: | Context | Conditional value | Mobile self-service | Value-in-use | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications | Selbstbedienung | Self-service | Kundenwert | Customer value | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.113824 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014299325