What constitutes excellent user experience in online consumers' return services?
Jingwen Chen, Yan Ma
| Year of publication: |
2020
|
|---|---|
| Authors: | Chen, Jingwen ; Ma, Yan |
| Published in: |
International journal of services technology and management : IJSTM. - Geneva : Inderscience Enterprises Ltd., ISSN 1741-525X, ZDB-ID 2048156-1. - Vol. 26.2020, 4, p. 291-304
|
| Subject: | online consumers | e-commerce | return service | return satisfaction | multiple linear regressions analysis | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTM.2020.107438 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012503577