What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews

Carmen Kar Hang Lee, Ying Kei Tse, Minhao Zhang and Yichuan Wang

Year of publication:	2023
Authors:	Lee, Carmen Kar Hang ; Tse, Ying Kei ; Zhang, Minhao ; Wang, Yichuan
Subject:	Accommodation-sharing \| Customer behavior \| Expectation-confirmation theory \| Online review \| Sharing economy \| Text-mining \| Konsumentenverhalten \| Consumer behaviour \| Online-Handel \| Online retailing \| Share Economy \| Kundenzufriedenheit \| Customer satisfaction \| Virales Marketing \| Viral marketing \| Beziehungsmarketing \| Relationship marketing \| Hotellerie \| Hotel industry

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