What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?
| Year of publication: |
2012
|
|---|---|
| Authors: | Walsh, Gianfranco ; Gouthier, Matthias ; Gremler, Dwayne D. ; Brach, Simon |
| Published in: |
International business review : the official journal of the European International Business Academy. - Amsterdam [u.a.] : Elsevier, ISSN 0969-5931, ZDB-ID 11643389. - Vol. 21.2012, 5, p. 957-968
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