When co-production fails : the role of customer's internal attributions and impression management concerns
Year of publication: |
2020
|
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Authors: | Sugathan, Praveen ; Ranjan, Kumar Rakesh |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 535-548
|
Subject: | Ability | Attribution theory | Co-production | Failure | Goal orientation | Implicit theories | Impression management | Social presence |
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