When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters

Alexandra Aguirre-Rodriguez, Adriana Boveda-Lambie, Patricia Torres and Detra Y. Montoya

Year of publication:	2022
Authors:	Aguirre-Rodriguez, Alexandra ; Boveda-Lambie, Adriana ; Torres, Patricia ; Montoya, Detra Y.
Subject:	Cultural diversity \| Customer satisfaction \| Ethnicity \| Service customization \| Kundenzufriedenheit \| Ethnische Gruppe \| Ethnic group \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality \| Kulturelle Identität \| Cultural identity

Online Resource

Check full text access |

More access options

doi.org

www.tandfonline.com

Check Google Scholar

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10013352802

A service of the