When service times depend on customers' delays : a relationship between two models of dependence
Chenguang (Allen) Wu, Achal Bassamboo, Ohad Perry
| Year of publication: |
2022
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|---|---|
| Authors: | Wu, Chenguang ; Bassamboo, Achal ; Perry, Ohad |
| Published in: |
Operations research. - Linthicum, Md. : INFORMS, ISSN 1526-5463, ZDB-ID 2019440-7. - Vol. 70.2022, 6, p. 3345-3354
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| Subject: | censored data | dependence of service times on delay | service systems | Stochastic Models | Stochastischer Prozess | Stochastic process | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2021.2179 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014307824