Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce

Cuicui Wang, Yiyang Li, Weizhong Fu, Jia Jin

Year of publication:	2023
Authors:	Wang, Cuicui ; Li, Yiyang ; Fu, Weizhong ; Jin, Jia
Published in:	Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-11
Subject:	Chatbots \| Cognitive appraisal theory \| Emotional experience \| Event-related potential \| Trust \| Emotion \| Vertrauen \| Confidence \| Konsumentenverhalten \| Consumer behaviour \| Kognition \| Cognition \| Experiment \| Electronic Commerce \| E-commerce

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