Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce
Cuicui Wang, Yiyang Li, Weizhong Fu, Jia Jin
| Year of publication: |
2023
|
|---|---|
| Authors: | Wang, Cuicui ; Li, Yiyang ; Fu, Weizhong ; Jin, Jia |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-11
|
| Subject: | Chatbots | Cognitive appraisal theory | Emotional experience | Event-related potential | Trust | Emotion | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Kognition | Cognition | Experiment | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103325 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014303157