Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Gerson Tontini, Jaime Dagostim Picolo and Amélia Silveira
| Year of publication: |
2014
|
|---|---|
| Authors: | Tontini, Gerson ; Picolo, Jaime Dagostim ; Silveira, Amélia |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 7, p. 705-719
|
| Subject: | importance–performance analysis | service quality | customer satisfaction | Kano model | improvement-gaps analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Innovation | Messung | Measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010393834