White response to potentially discriminatory actions in a services setting

Thomas L. Baker; Tracy Meyer

Year of publication:	2011
Authors:	Baker, Thomas L. ; Meyer, Tracy
Published in:	Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 28.2011, 2, p. 188-204
Subject:	Ethnische Diskriminierung \| Ethnic discrimination \| Schwarze Menschen \| Black people \| Weiße \| White people \| Emotion \| Soziales Verhalten \| Social behaviour \| Sozialpsychologie \| Social psychology \| Kundenservice \| Customer service \| USA \| United States

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