//-->
Analysing CRM system and organizational performance : a balanced score card approach in the hotel industry
Kaur, Jasveen, (2015)
Does hotel class moderate the impact of crime on operating performance?
Yang, Yang, (2022)
The effects of customer voice on hotel performance
Assaf, A. Georges, (2015)
CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander, (2014)
Performance drivers in the casino industry : evidence from Slovenia
Assaf, A. Georges, (2013)
Bootstrapped Malmquist indices of Australian airports
Assaf, A. Georges, (2011)