Word-of-mouth system implementation and customer conversion : a randomized field experiment
Year of publication: |
2019
|
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Authors: | Huang, Ni ; Sun, Tianshu ; Chen, Peiyu ; Golden, Joseph M. |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 30.2019, 3, p. 805-818
|
Subject: | word-of-mouth (WOM) system | randomized field experiment | consumer purchase funnel | social learning | Virales Marketing | Viral marketing | Feldforschung | Field research | Konsumentenverhalten | Consumer behaviour | Experiment |
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