"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Yung-Cheng Shen, Heng-Yu Lin, Cindy Yunhsin Chou, Po Han Wu and Wei-Hao Yang
| Year of publication: |
2022
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|---|---|
| Authors: | Shen, Yung-Cheng ; Lin, Heng-Yu ; Chou, Cindy Yunhsin ; Wu, Po Han ; Yang, Wei Hao |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 5, p. 620-639
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| Subject: | Accessibility-diagnosticity framework | Customer satisfaction | Service adaptive behavior | Situated cognition theory | Source familiarity | Kundenzufriedenheit | Kognition | Cognition | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-01-2022-0017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013349361