"You lost me at hello" : how and when accent-based biases are expressed

Ze Wang; Aaron D. Arndt; Surendra N. Singh; Monica Biernat; Fan Liu

Year of publication:	2013
Authors:	Wang, Ze ; Arndt, Aaron D. ; Singh, Surendra N. ; Biernat, Monica ; Liu, Fan
Published in:	International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 30.2013, 2, p. 185-196
Subject:	Employee accent \| Call service \| Justification-suppression model

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